World Health Organization (WHO), established in 1948, is an organization of the United Nations that links countries, partners, and individuals to advance health, ensure global security, and assist the most vulnerable people so that everyone can enjoy the best possible level of health.
WHO is in charge of advancing universal health care internationally. When there is a health emergency, the WHO organizes and leads the global response. Moreover, it encourages better lifestyles from prenatal care through old age. With the help of science-based policies and programs, their Triple Billion objectives set forth an ambitious plan for the globe to achieve universally excellent health.
We joined to support the team at WHO to work on a tool aimed at assisting countries in making progress toward achieving universal health coverage. The tool supports users in developing medical packages that best fit the country's needs and is based on a powerful database of health services.
Our goal was to hit the ground running and unpack the complex requirements around the existing, manual solution in place. We were tasked with defining the scope for the Minimum Viable Product (MVP) to decrease the time to market with the resources that were available. To do this, we had to define an efficient product development process that would enable us to hit our deadlines without compromising on quality.
During the mission, we launched the platform MVP and continued adding features incrementally, addressing the users’ pain points. We helped WHO team members to improve the delivery process. We drove delivery for several new features that will provide the country's users a rapid one-stop access to resource requirements to deliver health services and a selection tool to guide package decision-making processes.
Our goal was to find the sweet spot between the number of scheduled meetings versus implementing a process where we encouraged transparency and communication across the team. We set up the following meetings:
After setting up all the scrum rituals with the team members, we developed a delivery process with the development team regarding different work items such as epics, user stories, bugs, and tasks.As an outcome, tasks required fewer stakeholder interactions and were revised and prepared for development more quickly. The effectiveness of the team was improved via proper procedures and higher-quality output.
In addition, we introduced story point estimation within the process to allow for a more calculated approach toward planning. Story points helped the team represent the complexity and effort needed to implement a ticket.
We involved stakeholders at every stage of the mission to reduce unknown risks. During discussions on product requirements or constraints, uncovering such risks and discussing strategies to mitigate them with the stakeholders dramatically increased the mission's success.We were able to engage with stakeholders effectively as a product team by identifying each stakeholder and their specific requirements. This resulted in satisfied customers, productive team members, coordinated efforts aimed at shared goals, and better outcomes.
Within ~5 months, we launched the MVP, which changed the way healthcare coverage was managed between WHO and the countries receiving it. Within 2022, the platform was tested with 100+ users from different countries through a limited rollout for feedback.
Several requests were coming in from various sources, so we created a feature roadmap with the stakeholders to develop methods for prioritizing so that we could devote attention to the most important features first and concentrate on lower-priority topics afterward.
The stakeholder collaboration was crucial in this process, as it helped the team gain a deeper understanding of the various factors that influenced the prioritization process. Through this collaboration, the team was able to identify the most important features that needed to be developed first and allocate the necessary resources to ensure their successful delivery.
To develop methods for prioritizing, we had to consider several factors. We needed to understand the customer needs, business goals, and team constraints to determine which features would provide the most value. We also had to consider technical feasibility and resource availability to ensure that we could deliver the features within the desired timelines.
Some of the Features Delivered
💡 Developed and launched the MVP within a remarkably short timeframe of just five months, thanks to our strategic prioritization of key features and incremental development approach that helped us reduce time to market.
💡 Boosted our team's efficiency by implementing scrum ceremonies, which helped estimate better and streamline the development process and achieve better results.
💡 Prioritized user feedback throughout the project, consistently delivering new features that enhance the user experience and keep the product ahead of the curve.
💡 Collaborated effectively with stakeholders to establish trust and maintain relevance for the product, ensuring that we were always on track to meet our goals and deliver a top-notch product.