Leveraging IoT and Launching a Computerized Maintenance Management System (CMMS) Pilot at a Toilet Paper Factory as Interim Product Managers for Koerber Digital

The Client: Koerber Digital

Koerber Digital is a software and technology company that provides digital solutions for various industries. The company specializes in developing software solutions for the supply chain, logistics, healthcare, and manufacturing sectors.

Koerber Digital provides software solutions for warehouse management, transportation management, and supply chain visibility in the supply chain and logistics industry. Koerber also operates in the healthcare industry and provides software solutions for hospital and pharmacy management, clinical decision support, and medical device tracking. These solutions help healthcare providers improve patient outcomes and streamline their workflows.

Lastly, Koerber provides software solutions for production planning, quality control, and product lifecycle management in the manufacturing industry, helping manufacturers optimize their production processes and bring products to market more quickly. This is where we helped launch a Computerized Maintenance Management System (CMMS).

The Mission: Interim Product Manager

The team consisted of our Product People trio, external devs, one in-house designer, and domain experts. We were brought into Koerber to launch a Computerized Maintenance Management System (CMMS). Our first goal was to roll out the MVP at a toilet paper factory in Hungary. Named Hoprr, the product was built with external developers and supported by an in-house designer. There was also another Product Manager in-house who didn’t

So we jumped right in to provide support in the discovery phase of this CMMS (Computerized Maintenance Management System) Pilot.

Our Main Quest: Launching a CMMS (Computerized Maintenance Management System)

The Job To Be Done (JTBD)

In Toilet paper manufacturing, 75%-85% of all equipment failures are caused by improper maintenance. Unplanned downtime events affect more than production on inoperable equipment. The downtime costs range from 40¢ to $1.20 lost from every $20 in revenue. Preventive and predictive maintenance (PPM), with the help of a CMMS (Computerized Maintenance Management System), reduces maintenance costs by 12-18% and energy costs by 5-20%.

In the past, this was tracked and scheduled with pen and paper. And many interventions were reactive rather than preventive. Now the IoT (Internet of Things) devices attached to each machine in the plant stream operational events and “tell us” a spare part needs to undergo maintenance or replacement. (e.g., a blade is approaching its 10,000th cut, and another piece has been operating for xxx hours). Going further, you can leverage AI. The model will determine when to automatically create maintenance tasks for the factory workers and reorder the spare part when inventory is under a certain threshold.

So when the client reached out to us to support them in launching the MVP and running the first iteration at a toilet paper factory in Hungary, we couldn't be more excited.

💡 CMMS (Computerized Maintenance Management System) helps plant managers ensure Overall Equipment Efficiency (OEE). The best possible use of resources is a maintenance plan. A CMMS typically includes features for scheduling and tracking maintenance activities, managing work orders, tracking inventory and purchasing, and generating reports and analytics.
💡 IoT (Internet of Things): a network of connected devices that collect and share data over the Internet. These devices can range from smartphones, smart homes, and wearables to industrial equipment, machines, and vehicles. IoT devices use sensors and communication technologies such as Wi-Fi and Bluetooth.

Explore and Conquer: Solved for the Client

Mission 1: Discovery

We began by researching the needs of the toilet paper factory industry, including market analysis and user interviews with factory managers, production supervisors, and maintenance personnel.

One of our main findings was that many of these users struggled with tracking maintenance schedules, predicting downtime, and identifying the root causes of issues.

Mission 2: Positioning & Pricing

Based on this research, the Product People team decided to position Hoprr as a comprehensive maintenance management system that would integrate with existing equipment and sensors in the factory. We chose this approach because it would differentiate Hoprr from other solutions and provide users with a more complete view of their operations.

To determine pricing, we conducted surveys with potential users to understand their willingness to pay for a new maintenance management system. These interviews were accompanied by extensive research of pricing models used by competitors and industry benchmarks. Based on these findings, the team offered Hoprr as a subscription-based service with tiered pricing based on the number of users and equipment connected to the system.

Mission 4: Launch

Once the positioning and pricing were determined, we coordinated the pilot's launch at the toilet paper factory in Hungary. We worked closely with the factory's maintenance personnel to integrate Hoprr with existing equipment and sensors and provided training to ensure smooth adoption.

After integrating the learnings from the pilot, documenting findings, and the next steps, the pilot was considered a success. The client decided to invest in having full-time employees on this new product. We handed it over and successfully onboarded the in-house PM to continue our work.

💡 Hoprr CMMS uses the live data from the machines to make organizing and assigning industrial maintenance tasks for any production line fast and easy. By linking spare parts to maintenance tasks and ordering them directly through the app, the users can ensure they always have the right parts when needed.

You can see how Hoprr turned here.

Mission Achievements: Delivered Outcomes

💡 Launched a successful CMMS (Computerized Maintenance Management System) and ran a successful factory pilot within 6 months.
💡 Led the discovery phase of the pilot and decided the positioning for Hoprr.
💡 Defined the best pricing options for Hoprr based on the prospective users and the market fit.

In the Client's Own Words

Space Crew of this Mission

VP/Director/Head of Product
Associate Management Consultant
Product Management Consultant

For Clients: When to Hire Us

You can hire us as an Interim/Freelance Product Manager or Product Owner

It takes, on average, three to nine months to find the right Product Manager to hire as a full-time employee. In the meantime, someone needs to fill in the void: drive cross-functional initiatives, decide what is worth building, and help the development team deliver the best outcomes.
If you're looking for a great Product Manager / Product Owner to join your team ASAP, Product People is a good plug-and-play solution to bridge the gap.