WHO Case Study: Our Team Helped the Fight Against Cholera with Effective Interim Product Managers

The Client: the World Health Organization

Founded in 1948, WHO is the United Nations agency that connects nations, partners, and people to promote health, keep the world safe and serve the vulnerable. So everyone, everywhere, can attain the highest level of health.

Dedicated to the well-being of all people and guided by science, the World Health Organization leads and champions global efforts to give everyone, everywhere, an equal chance to live a healthy life.

Photo by tashatuvango on Depositphotos

The Mission: Interim Product Manager

World Health Organization’s (WHO’s) mission is to allow everyone, everywhere, to attain the highest level of health. One way it aims to achieve that is by directing and coordinating the world’s response to health emergencies. Cholera remains one of the major public health emergencies in the WHO African Region. One way WHO wants to address this problem is by using the Partners Platform to facilitate faster information sharing, monitoring implementation, and tracking resource needs and gaps. We joined WHO to support the organization by integrating Cholera as an additional hazard in the existing platform.

During our mission, we aligned key stakeholders to clarify requirements, onboarded a new external development team, refined features & created tickets for the team to work on, and managed the development process.

How We Helped

Helped Onboarding the Development Team

As the existing features on the Partners Platform were developed by another development team, our first priority was to ensure that the new developers were properly onboarded:

  • Required access rights were granted.
  • Technical documentation provided & handover sessions conducted.
  • Set up of development branches.
  • Establishing ways of working within the team, as well as collaboration with other development teams.
  • Documentation of all discussions & initiatives for reference.

Refined Requirements

The initial requirements for the Cholera hazard development were collected from stakeholders. While the feature was similar to other functions on the Partners Platform, we confirmed a common understanding of the required variations amongst key stakeholders and built a roadmap that was in line with organizational deadlines. These requirements were broken down into tickets with both contextual information for the new development team and the needed features. We also ensured that the backlog tickets were prioritized, deadlines met, and stakeholders were updated throughout the development process.

Managed the Development Process

During the development phase, we worked closely with the developers to ensure they understood what needed to be built and removed any blockers that could prevent them from completing their work. To do so, we set up the following Scrum rituals with the team:

  • Sprint Planning to review the previous sprint and set the scope of the next one
  • Standup to check if the team was on track and if there were any blocking points
  • Refinement to help the team understand the requirements and estimate tickets

Additionally, we ensured that features were developed & tested in the right branch, coordinated support & dependencies with other development teams, and thoroughly QA-tested all completed features ourselves.

Delivered Outcomes

Notable outcomes we've delivered in our three months:

💡Created a roadmap and tickets for all requirements needed to complete the Cholera hazard.
💡 Released an MVP version of the Cholera Hazard.
💡Prepared a handover document to ensure the successful completion of the initiative.

In the Client's Own Words

Space Crew of this Mission

Alex Bahlk
Alex Bahlk
Group Product Manager
Staci Chen
Staci Chen
Product Manager I
Associate Product Manager
Associate Product Manager

For Clients: When to Hire Us

You can hire us as an Interim/Freelance Product Manager or Product Owner

It takes, on average, three to nine months to find the right Product Manager to hire as a full-time employee. In the meantime, someone needs to fill in the void: drive cross-functional initiatives, decide what is worth building, and help the development team deliver the best outcomes.
If you're looking for a great Product Manager / Product Owner to join your team ASAP, Product People is a good plug-and-play solution to bridge the gap.